Loot Casino Privacy Policy
This Privacy Policy explains how Loot Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services or contact our support team. It is intended to help you understand your privacy choices and the way information is handled in connection with our online casino.
Loot Casino is intended for customers aged 18 and over in the United Kingdom. We review this policy from time to time so that it continues to reflect our services, operational practices and any relevant changes in the way personal information is managed.
Information We Collect
We collect information that is necessary to provide a secure and reliable gaming experience. The information we receive depends on how you interact with Loot Casino and may include the following:
- Identity information, such as your name, date of birth and, where required, documents used to confirm your identity or age.
- Contact information, including your email address, telephone number and correspondence details.
- Account information, such as login credentials, account preferences, transaction history and responsible gaming settings.
- Financial and payment information needed to process deposits, withdrawals, refunds and related account activity. Payment details may be handled by external payment providers rather than stored directly by us.
- Technical information, including your IP address, browser type, device characteristics, operating system, language settings and general location information derived from technical data.
- Usage information, such as pages visited, games viewed, session dates, interactions with features and information about how you navigate the website.
- Communications and support records, including messages, enquiries, complaints and information provided when you contact us.
Some information is collected directly from you. Other information may be generated automatically when you use the website or received from service providers that help us verify information, process payments, prevent fraud or operate our platform.
How We Use Information
Loot Casino uses personal information for clearly defined business and operational purposes. These purposes may include:
- Creating and administering your account.
- Providing access to games, promotions and other available services.
- Processing deposits, withdrawals and other account transactions.
- Confirming identity, age, account ownership and eligibility to use the service.
- Detecting and investigating suspicious activity, fraud, abuse, collusion and attempts to circumvent account controls.
- Maintaining the security, availability and performance of our website and technical systems.
- Responding to enquiries, resolving disputes and providing customer support.
- Understanding website usage so that we can improve navigation, content, features and the overall user experience.
- Managing marketing communications where permitted and according to your preferences.
- Meeting applicable operational, legal or compliance obligations and responding to valid requests from authorised bodies.
We aim to collect and use information that is relevant to these purposes. Where a decision may materially affect your account or access to services, we may carry out additional reviews using the information available to us.
Cookies and Similar Technologies
Loot Casino may use cookies, software development tools, pixels, local storage and similar technologies. These technologies can help the website remember settings, maintain account sessions, support security and measure how visitors use our services.
Some cookies are essential for core functions, such as signing in, keeping pages secure and processing requests. Other technologies may help us understand website performance, remember preferences or present content that is more relevant to your interests. The specific technologies used may change as our platform develops.
You can usually manage cookies through your browser or device settings. Disabling certain cookies may affect website functionality, including account access or game features. Where a separate cookie notice or consent tool is provided, it may offer additional choices about non-essential technologies.
Data Sharing
We may share personal information with selected organisations when this is necessary to operate Loot Casino, protect customers or manage our business. These organisations may include:
- Payment processors, banks and financial service providers involved in transactions.
- Identity, age, fraud prevention and risk assessment providers.
- Technology, hosting, security, analytics and customer support suppliers.
- Professional advisers, insurers, auditors and business partners who support our operations.
- Companies involved in a corporate transaction, such as a merger, restructuring, acquisition or sale of assets.
- Public authorities, courts or other authorised recipients when disclosure is appropriate or required.
Service providers are expected to handle information only for appropriate purposes and to apply suitable safeguards. Loot Casino does not sell personal information as a general business practice. We limit disclosures to information that is reasonably needed for the relevant purpose, subject to the circumstances of the request and the nature of the service involved.
Data Security
We use administrative, technical and organisational measures designed to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, account protections, secure connections, monitoring, staff guidance and procedures for handling security incidents.
No website, electronic transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your login details confidential, using a suitable password and notifying us promptly if you believe that your account or device has been compromised. We will assess suspected incidents and take reasonable steps to contain, investigate and address them.
Data Retention
We retain personal information for as long as it is reasonably necessary for the purposes described in this policy. The period depends on the type of information, why it was collected, whether your account remains active and whether it is needed to resolve a dispute, investigate misuse or protect our business and customers.
Some records may need to be kept after an account is closed because of transaction administration, fraud prevention, dispute handling, accounting, security or other applicable obligations. When information is no longer needed, we will take reasonable steps to delete it, anonymise it or securely isolate it from further routine use.
Your Rights
Depending on your circumstances and applicable privacy rules, you may have rights relating to the personal information we hold about you. These may include the right to:
- Ask for confirmation of whether we process information about you and request access to that information.
- Request correction of information that is inaccurate, incomplete or out of date.
- Ask for deletion of information where there is no continuing reason for us to retain it.
- Object to certain processing activities or ask us to restrict how information is used.
- Request a copy of information in a commonly used electronic format where applicable.
- Withdraw consent for processing that depends on your consent, without affecting earlier processing.
- Change your marketing preferences or opt out of promotional communications.
These rights are not absolute and may be subject to exceptions. For example, we may need to retain or use certain information to protect the service, investigate suspected fraud, complete a transaction or meet an applicable obligation. We may request information to verify your identity before responding to a privacy request. If you are dissatisfied with how a request is handled, you may have the option to raise the matter with an appropriate privacy authority in your place of residence.
Third-Party Services
Our website may include links, integrations or features provided by third parties. These services may have their own privacy notices, terms and security practices. If you follow an external link, use a payment method or interact with a third-party tool, the information you provide may be processed under that provider's own policy.
Loot Casino is not responsible for privacy practices outside our control. We encourage you to review the relevant third-party information before submitting personal data or using an external service. Third-party tools may also collect technical information through cookies or similar technologies when they operate on or alongside our website.
International Transfers
Some of our suppliers, group companies or service partners may process information in countries outside the United Kingdom. Where information is transferred internationally, we seek to use appropriate contractual, technical or organisational safeguards and to manage the transfer in a manner consistent with applicable privacy requirements.
The protections available in another country may differ from those in the United Kingdom. Information may also be disclosed to an overseas recipient where this is necessary to deliver a requested service, process a transaction, prevent fraud or respond to a lawful and properly authorised request.
Policy Updates
Loot Casino may update this Privacy Policy to reflect changes to our website, services, suppliers, security controls or privacy practices. The revised version will be published on the relevant website page with an updated effective date where appropriate.
We recommend checking this page periodically, particularly before using new features or submitting additional information. Where a change is significant, we may provide a further notice through the website, by email or through another suitable communication channel.
Contact Information
If you have a question about this Privacy Policy, want to exercise a privacy right or need help understanding how your information is used, please contact Loot Casino at [email protected]. Please do not send payment card numbers, passwords or other unnecessary confidential information in your first message.
When contacting us, include enough detail for us to understand your request. We may ask for reasonable verification information before providing account details or making changes. We aim to handle privacy enquiries carefully and within a reasonable period, taking into account the nature and complexity of the request.
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